Privacy Policy

1. Introduction

VupVitality ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

2. Information We Collect

2.1 Personal Data You Provide

We may collect the following personal information when you voluntarily provide it:

• Name and contact information (email address, phone number)
• Inquiry details and messages you send through contact forms
• Information you provide in wellness calculator tools
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy)

3. Purpose of Data Processing

We collect and process your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To provide educational content and wellness information
• To improve our website functionality and user experience
• To send educational resources (only with your consent)
• To analyze website usage and optimize our services
• To comply with legal obligations

4. Data Storage and Security

4.1 Storage

Your personal data is stored securely on servers located in Indonesia. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Sharing with Third Parties

We do not sell your personal data. We may share your information with:

• Service providers who assist in operating our website (web hosting, analytics)
• Legal authorities when required by law or to protect our rights
• Business partners only with your explicit consent

All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.

6. Your Rights

Under Indonesian data protection regulations, you have the following rights:

• Right to Access: Request access to your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

8. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. International Data Transfers

Your personal data is primarily processed and stored in Indonesia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Controller:

12. Consent

By using our website and providing your personal information, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide your personal information.